Support

Welcome to Archivista support

Great that you made it here – all the possible information that you could need for working with the ArchivistaBox can be found here. And irrespective of if you have already acquired an ArchivistaBox, intend to obtain one, or want to work with the open source version, you will find all the information you could want right here.

‘Gold’ with replacement guarantee

When you acquire the ArchivistaBox you also receive the gold maintenance package for one year free of charge. The Gold Maintenance Package offers support within 8 hours during business hours i.e. Monday-Friday from 8-12 and from 13.30 to 17.30. The annual maintenance fee amounts to 15% of the ArchivistaBox price. If during the maintenance period the ArchivistaBox should give up the ghost, you will receive a replacement box within 8 hours during business hours i.e. in the unlikely event of a hardware defect, the ArchivistaBox will be exchanged free of charge at any time.

‘Platin’ for highest demands

Package ‘Platin’ offers the same services provision as maintenance package ‘Gold’, however, reaction time is 4 hours instead of 8. The maintenance fee is 15% in the first year, 25% from the second year onwards. ‘Platin’ is available for boxes EIGER and MATTERHORN.

 

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